Returns & Exchanges

At Moon Magic, we want you to feel as radiant as the jewelry you wear, which is why we offer a 30-day window for returns and exchanges on all unworn pieces. If your purchase doesn't perfectly align with your style, we are here to ensure a seamless and magical resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully place the jewelry in its original velvet pouch and box, ensuring all tags are intact to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our artisans inspect your return, we will process your refund or exchange within 5-7 business days to your original payment method.