Frequently Asked Questions
Everything you need to know about your celestial jewelry experience.
What materials are used in Moon Magic jewelry?
We use high-quality materials including authentic moonstone, genuine gemstones, and 925 Sterling Silver. Our gold pieces are finished with a thick layer of 14k or 18k gold plating to ensure long-lasting brilliance.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days depending on your location. We also offer express shipping options at checkout which deliver within 2-4 business days.
What is your return and exchange policy?
We want you to love your jewelry. If you are not completely satisfied, you can return or exchange your items within 30 days of delivery, provided they are in their original, unworn condition.
How do I care for my gemstone jewelry?
To maintain the glow of your gemstones, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft, lint-free cloth and store in a dry place when not in use.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
Are your gemstones ethically sourced?
Sustainability and ethics are at the heart of Moon Magic. We work closely with our suppliers to ensure all gemstones are ethically sourced and our production processes meet fair labor standards.